Vacancy Details

Description

Claims Advisor

We have an amazing opportunity to join our Claims team as a Claims Advisor

Our Claims team are experts at keeping Customers’ lives moving and their homes happy as they are responsible for taking calls from our customers who need make a claim when they need us the most.

To help us make sure we continue to deliver first-class Customer service, we’re on the lookout for committed and caring individuals, who are willing to go the extra mile.

You will be speaking to our customers and taking initial claims calls. This role covers a variety of tasks. Our focus is on making the experience feel effortless for the customer and put them at the heart of what we do.

We are recruiting for full time positions and you will be required to work shifts between 7am - 10pm Monday - Sunday.

We need to be there for our customers but don’t worry, you won’t be working every weekend, it will be 2 in 4 Saturdays and 1 in 4 Sundays.

If you would like to hear more about the role and come and take a tour around the contact centre, also giving you the opportunity to speak to one of our Managers, then please call  07880 482615 to make an appointment.

What’s in it for you?

• You’ll get a salary of £18,720
• We pay £749 Trust Pay Allowance on top of your basic salary 
• 22 days holiday
• Company pension scheme,
• Free HomeServe Cover 8 policy
• Benefits portal and awards scheme
• Employee Assistance Programme
• Access to our bespoke e-learning system
• State of the art kitchen facilities
• As much free tea and coffee as you can drink
• Vending machines
• Free parking
• A relaxed dress code
• Opportunity to be involved in a variety of charitable/volunteer work.
• Plenty of Development opportunities

Do you think you have what it takes to deliver in a sometimes challenging role?  Are you a good communicator and confident in dealing with customers and conflict handling and able to take ownership of resolving issues?

A sneaky peak into life at HomeServe…

Here at HomeServe our People have one thing in common – they all want to make life easier for our Customers, keeping their lives moving and their homes happy.

And, to help us make sure we continue to deliver first-class Customer service, we’re on the lookout for committed and caring individuals, who are willing to go the extra mile.

Over two million UK Customers place their trust in HomeServe Membership and turn to us when it comes to fixing, maintaining and looking after their home.

For 25 years we have made our Customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating and much more, through our own nationwide network of HomeServe approved engineers.  And you don’t just have to be a plumber or an electrician in order to help our Customers – being the first port of call on the end of the telephone is where it all begins.

Our People play a huge part in keeping HomeServe and our Customers’ lives moving - they’ve transformed us into being one of the UK’s leading home assistance providers. It’s not always easy – dealing with Customers’ homes and lives can be stressful at times – but we take the rough with the smooth and always ensure we do the right thing.

We love what we do and if you join the HomeServe family, we’re pretty sure you will love it too.

So, if you fancy being part of a fun, friendly, engaging and inclusive team and want to kick-start your career, then we could be the perfect match.

Great role. Great rewards.

We’re a firm believer in giving People the opportunity to get involved and celebrating our successes.

So, as well as joining an award-winning team, you can expect to receive an industry-leading salary and benefits package.

When you make a difference for our Customers, we’lldo whatever we can to make a difference for you.