Vacancy Details

Description

Customer Sales Representative – HomeServe Installations - Leeds

We are recruiting!

Customer Sales Representatives at our Leeds office at 3310 Century Way, Thorpe Park, LS15 8ZB

Shifts are between 8.00am – 9.00pm Monday – Friday including a weekend rota (Saturday & Sunday)

To find out more or to arrange to visit us, please call 0113 426 7932.

We are located next to the new vibrant Springs Retail and leisure destination and with direct transport links to Leeds city centre, an exciting opportunity has arisen to be part of an expanding global business as a Customer Sales Representative.

A little bit about us...

 With full industry leading training and an opportunity to gain nationally recognised qualifications, you will use your skills as a Sales Executive along with the very latest video calling technology to promote and sell branded, market leading central heating products to both new and existing customers.

Joining an established team and during an exciting period of growth and expansion, you will work in a lively and vibrant environment. Supported by a structured career progression framework you will benefit from HomeServe’s recognition scheme which allows you to developboth your salary and your future career. This role will hand you the opportunity to develop your skills and capabilities within a fast-paced, yet highly supportive environment.

With fully pre-qualified appointments booked by your colleagues, you will speak to predominantly existing HomeServe customers about upgrading their central heating systems.

Managing your own time and diary, you will use effective questioning to understand your customers requirements, enabling you to provide them with recommendations to suit their right lifestyle and needs.

If you want to continue your career with an innovative and forward-thinking company that truly cares about its people and its customers, then this is the role for you.

What will you do in the role?

• You will manage your time and diary ensuring regular, planned and timely contact with your customers
• Complete heating survey appointments using the video survey application
• Accurately record details of appointment outcomes
• Plan and manage your customer prospect portfolio in order to achieve target conversions
• Provide quotations for new and upgraded heating systems
• Adhere to company policies and sales procedures

 What do we need from you?

• Already you will have experience of direct sales, in a contact centre or face to face environment.
• Tech savvy to a basic level, able to navigate e-mail, word, excel
• You will need to be a strong communicator with a positive, ‘can-do’ attitude
• Excellent analytical, decision making and problem-solving abilities
• Excellent customer focus - Committed to treating customers in a fair and consistent way
• You will be people focused, able to work co-operatively as part of a team
• You will have a proven ability to manage yourself in achievement of objectives or targets

A sneaky peak into life at HomeServe…

Here at HomeServe our People have one thing in common – they all want to make life easier for our Customers, keeping their lives moving and their homes happy.

And, to help us make sure we continue to deliver first-class Customer service, we’re on the lookout for committed and caring individuals, who are willing to go the extra mile.

Over two million UK Customers place their trust in HomeServe Membership and turn to us when it comes to fixing, maintaining and looking after their home.

For 25 years we have made our Customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating and much more, through our own nationwide network of HomeServe approved engineers.  And you don’t just have to be a plumber or an electrician in order to help our Customers – being the first port of call on the end of the telephone is where it all begins.

Our People play a huge part in keeping HomeServe and our Customers’ lives moving - they’ve transformed us into being one of the UK’s leading home assistance providers. It’s not always easy – dealing with Customers’ homes and lives can be stressful at times – but we take the rough with the smooth and always ensure we do the right thing.

We love what we do and if you join the HomeServe family, we’re pretty sure you will love it too.

So, if you fancy being part of a fun, friendly, engaging and inclusive team and want to kick-start your career, then we could be the perfect match.

Great role. Great rewards.

• You’ll get a salary of £18,000 (£3k OTE)
• 22 days holiday
• Company pension scheme
• Free HomeServe Cover 8 policy
• Benefits portal and awards scheme
• Employee Assistance Programme
• Access to our bespoke e-learning system
• Kitchen facilities with all the free tea and coffee you can drink!
• Free fruit
• Vending machines
• Free parking
• A relaxed dress code